SERVICES

EARLY OUT SERVICES

Supporting a call center can be difficult and time consuming. That’s why we offer clients our Early Out Recovery Services. It is our team’s objective to open various communication avenues with patients promptly following their dates of service to discuss payments options, answer questions and provide necessary account information. Timely and effective communication by our highly trained and healthcare focused Early Out team is key to ensuring patient satisfaction and expediting revenue recovery for your health system.

BAD DEBT COLLECTION

Sometimes a patient’s circumstances may hinder their ability to promptly pay a past due account resulting in the account being moved to bad debt. Once an account is placed in Bad Debt Collections it is our team’s job to provide each patient with the necessary assistance and resources to resolve their account. In the end, we know that it is in everyone’s best interest for collection accounts to be resolved in a timely manner. That’s why we staff our collection functions with dedicated, experienced and consumer-centric team members who collaborate with each patient individually to find payment options (lump sum, recurring payment, etc.) that are appropriate for their individual situation.

Bonded Collectors of Wisconsin, Inc. has over 50 years of experience working with regional, critical access and independent health systems. We understand the nuances of local healthcare collections and know how to maximize revenue recovery for our local health partners.

ALWAYS CONSUMER-CENTRIC

Whenever your health system passes the baton to our agency, patient satisfaction continues to be top priority. Even when an account is placed in Bad Debt Collections patients still deserve a positive experience. Our Consumer-centric attitude was founded on the belief that it is our team’s first concern to respectfully, ethically and empathetically work with each patient individually during their time of financial difficulty. We listen first to understand the patient’s situation, then suggest pathways forward that empower patients to resolve accounts and ultimately improve their overall financial situation.

We know a positive patient experience guarantees an expansion of community trust for your health system and positive revenue recovery results.